User Configuration Specialist I

CorVel Career Site•Portland, OR

11d•$23 - $34•Remote

About The Position

CorVel leverages proprietary software to deliver claims management, bill review, and case management services. The User Configuration Specialist ensures accurate user set-up and access, supporting both internal and external stakeholders. Multiple roles and permissions define user access levels, making accurate configuration critical to operational success. The User Configuration Specialist must have a strong desire to learn and be able to follow policies and procedures. The User Configuration Specialist will work under general supervision and demonstrate the initiative to expand their knowledge base as technologies change. The User Configuration Specialist will become a subject matter expert (SME) in user setup and application access controls. This role combines operational responsibilities focusing on user operations and configuration. This is a remote position. Qualified Candidates Must Have: Proven experience in setting up and maintaining users within complex application environments. Strong critical thinking and analytical skills for troubleshooting and process improvement. Advanced SQL proficiency, including writing and optimizing queries with various joins. Experience leveraging AI tools to enhance analysis and operational efficiency.

Requirements

Experience with AI tools for analysis and operational efficiency.
Exceptional analytical, critical thinking, and problem-solving skills.
Strong attention to detail with excellent organizational abilities.
Demonstrated work ethic, adaptability, and commitment to continuous learning.
Ability to prioritize tasks, manage time effectively, and work independently.
History of delivering outstanding customer service in a challenging environment.
Effective communication and customer service skills.
3+ years of experience supporting software applications in complex environments.
Expertise in user setup and role management within complex systems.
Familiarity with support ticketing platforms (ServiceNow, Zendesk, or Remedy).

Responsibilities

Function as a liaison between end users and technical teams, translating business requirements into actionable solutions.
Solve complex technical problems with innovative approaches.
Build strong relationships through effective communication (phone, email, and other channels).
Work independently, demonstrating initiative and adaptability as technologies evolve.
Manage user accounts, roles, and permissions in proprietary applications.
Develop deep expertise in user setup tools for both internal and external users.
Manage user accounts in proprietary software, including:
Processing internal and external user setup requests.
Understanding and maintaining complex user roles and hierarchies.
Troubleshoot and resolve user-related issues, providing timely and effective support.
Gain proficiency in CorVel’s proprietary applications related to user configuration.
Create, review, and maintain user setup documentation to ensure accuracy and consistency.
Proactively pursue additional skills and training aligned with team objectives; demonstrate initiative in learning CorVel applications.
Participate in development projects related to user maintenance and user systems.
Conduct analysis and research for assigned tasks during stakeholder or PSG team meetings.
Lead or participate in stakeholder meetings to align objectives.
Document strategic business requirements and processes.