User Adoption Specialist

SIAA • Hampton, NH

5d

About The Position

The User Adoption Specialist focuses on improving operational efficiency by bridging the gap between complex technologies and end users, training staff on how to utilize varying software tools. The User Adoption Specialist shall conduct training sessions, provide material development, evaluation, and ongoing training support. This role partners with business stakeholders, IT, and operations teams to ensure employees effectively utilize technology solutions.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• 3+ years of experience in user adoption, training, change management, or business analysis
• Working knowledge of Salesforce and Microsoft tools (especially Teams, Copilot, and Excel)
• Strong analytical mindset with experience using data to drive insights and decisions
• Change management and adoption strategy leadership
• Project management and execution
• Instructional design and training delivery
• Strong problem-solving and critical thinking skills
• Adaptability in a fast-paced, evolving environment
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently and collaboratively

Nice To Haves

• Experience within the insurance industry preferred
• Familiarity with Applied Epic, Epic Benefits Builder, and CSR24

Responsibilities

• Lead adoption strategies for new and existing systems, including agency management systems, CRM platforms, and Microsoft tools
• Identify adoption risks and resistance points; develop and implement mitigation strategies
• Design and execute initiatives to improve user engagement and system utilization
• Develop and deliver training materials, including guides, tutorials, and documentation aligned with organizational standards
• Drive adoption and education around AI tools and resources (e.g., Copilot and other emerging technologies)
• Champion process documentation updates and workflow optimization efforts
• Monitor system utilization metrics and analytics to identify gaps and improve adoption and compliance
• Partner with IT and support teams to troubleshoot issues and enhance the user experience
• Promote best practices, consistency, and standardization across the organization
• Support change management initiatives tied to system and process enhancements
• Perform other duties as assigned

Benefits

• Competitive compensation package
• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• Flexible work environment supporting work-life balance
• 401(k) with company match
• Ongoing learning and development opportunities
• Exposure to innovative tools, including AI and emerging technologies
• A collaborative culture where your ideas and contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees