User Access Analyst

Ann & Robert H. Lurie Children's Hospital Of Chicago • Chicago, IL

430d

About The Position

The User Access Analyst at Ann & Robert H. Lurie Children's Hospital of Chicago is responsible for managing user access accounts related to information systems, ensuring security compliance, and providing support for Epic systems. This role involves documenting and streamlining account provisioning processes, maintaining the integrity of access structures, and assisting with help desk functions as needed. The position emphasizes customer service and effective communication skills, contributing to the hospital's mission of providing superior pediatric care.

Requirements

• Associate's Degree in Information Systems/Technology or equivalent work experience.
• Experience with user provisioning technologies, application and/or database security administration.
• Understanding of user administration procedures.
• Excellent time and project management skills.
• Strong customer service and interpersonal skills.
• System diagnostic and communication skills (written and oral).
• Ability to work independently with minimal supervision.
• Experience as help desk or customer service analyst preferred.
• Epic training and/or certification is a plus.
• Familiarity with Microsoft Active Directory, client server applications, UNIX, and web applications is a plus.

Nice To Haves

• Epic Certification
• Experience with UNIX
• Project management skills

Responsibilities

• Provision all user access accounts related to information systems.
• Provide Epic support functions related to verification of end user security classes, training, and credentials.
• Assist in documenting, analyzing, and streamlining application account provisioning processes.
• Assist in the design, maintenance, and integrity of the role-based access structure.
• Promptly notify IM management regarding breaches of hospital or department policy regarding the use of hospital information systems.
• Participate in project tasks as required.
• Occasionally assist in answering help desk phone line.
• Maintain summary statistics regarding workload, account tracking, etc.
• Perform other duties as assigned.

Benefits

• 403(b) matching
• Paid parental leave
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Employee assistance program
• Vision insurance
• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree