User Acceptance Testing (UAT) Manager

American Red Cross • Washington, DC

205d • $100,000 - $135,000 • Remote

About The Position

The American Red Cross is seeking a dynamic and experienced User Acceptance Testing (UAT) Manager to join our enterprise digital strategy and marketing team. This role is crucial in supporting applications and UX that help deliver the American Red Cross's mission through public-facing applications at redcross.org and RedCrossBlood.org. The UAT Manager will lead a team of three testers and actively participate in testing activities. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.

Requirements

• Bachelor's degree in marketing, computer science, information technology, engineering or related field.
• 7-10 years of experience in user acceptance testing (UAT) ideally within a commerce or content publishing environment.
• 5-7 years of proven experience in leading and managing a team of testers with strong leadership skills.
• Proven ability to manage UAT processes within Agile frameworks. Agile certification or formal training is highly desirable.
• Experience conducting User Acceptance Testing with a focus on accessibility standards (e.g., WCAG).
• Experience in software quality assurance or systems/application testing.
• Experience with Adobe Experience Manager is necessary.
• Excellent verbal/written communication skills; customer relationship building skills.
• Ability to adapt/work effectively with various stakeholders in challenging situations.
• Desire to participate in/help build a team-oriented environment.
• Knowledge of Red Cross structure/operations is preferred.

Nice To Haves

• Understanding of JavaScript/Python/HTML/CSS/JS Frameworks/JSON
• Intermediate knowledge of integrations/interactions with other Adobe Experience Cloud products
• Experience with Adobe Target testing/optimization tool

Responsibilities

• Lead and manage a team of three UAT testers, providing guidance, mentorship, and performance evaluations.
• Develop, implement, and maintain UAT strategies, policies, and procedures that align with industry best practices and ensure high-quality testing standards.
• Coordinate the planning, monitoring, and control of testing activities, ensuring alignment with project timelines, objectives, and goals.
• Collaborate with stakeholders (project managers, developers, business analysts) to develop test objectives, strategies, and plans that meet project needs.
• Work closely with scrum teams representing diverse lines of business (LOBs) to ensure seamless integration and alignment of testing activities.
• Estimate testing efforts, allocate resources effectively, and work with management to secure necessary support for the testing process.
• Foster a collaborative, high-performance team environment, promoting continuous learning and professional development.
• Provide regular status updates to senior management on testing progress, challenges, and outcomes, via detailed reports and presentations.
• Support the three LOB UAT leads in their testing activities while also performing these tasks independently as needed.
• Understand, document, and communicate testing requirements clearly to the team and stakeholders to ensure clarity and alignment.
• Provide accurate test estimates and create, review, and execute test cases that provide comprehensive coverage of all functional and non-functional scenarios.
• Ensure proper configuration management, maintain traceability of tests, and keep accurate records throughout the testing process.
• Manage the test environment by ensuring it is correctly configured before test execution and is maintained throughout the testing phase.
• Schedule tests, monitor progress, measure results, and control the quality of the product to ensure defects are identified and managed.
• Adapt test plans as needed based on evolving conditions and project requirements, ensuring the testing process remains agile and effective.
• Create detailed summary reports on test status, highlighting key findings, issues, and recommendations for improvements.
• Provide technical assistance in identifying, evaluating, and resolving complex test problems, using industry best practices and available testing tools.
• Utilize expertise in Adobe Experience Manager (AEM) for content publishing, reuse, and syndication processes to support the testing and quality assurance efforts.
• Ensure a solid understanding of page layout and composition principles to ensure content accuracy during UAT testing.
• Apply knowledge of JavaScript, Python, HTML, CSS, JS frameworks, and JSON to address issues that arise in test cases or test environments.
• Utilize collaboration tools (e.g., Atlassian products, BrowserStack) to facilitate smooth communication, issue tracking, and environment management.
• Utilize intermediate knowledge of integrations with other Adobe Experience Cloud products to evaluate system interactions and overall user experience.
• Develop and maintain comprehensive quality assurance standards, processes, and best practices to ensure continuous improvement in testing outcomes.
• Ensure the creation, execution, and ongoing optimization of test plans, scripts, and quality assurance activities throughout the project lifecycle.
• Elevate defects and issues to management and test leads for review and timely resolution, minimizing project risk and delays.
• Analyze defects, compare them against requirements, and identify gaps, making recommendations for process improvements and system enhancements.
• Participate in production validation activities to ensure accurate and smooth migration of code to the production environment.
• Provide operational support by researching, developing, and communicating solutions to complex testing issues, ensuring minimal disruption to project timelines.
• Participate in various project activities, including task prioritization, schedule development, planning, and issue resolution to keep the project on track.
• Focus on key projects including method of payment implementations; consent and cookie management; and a large-scale digital transformation project.
• Ensure compliance with accessibility standards (e.g., WCAG, ADA) during User Acceptance Testing to guarantee that the digital product is usable by all users, including those with disabilities.
• Coordinate with the broader project team to align testing processes within Agile and SAFe frameworks, ensuring that iterative development cycles and program increments are adhered to.
• Facilitate ongoing communication with stakeholders to ensure the project's objectives and requirements are clearly understood and met.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree