Used Vehicle Service Technician

Lindsay Volkswagen of Dulles•Sterling, VA

4d•Onsite

About The Position

Automotive Service Technician Lindsay VW of Dulles is seeking a technician for the night shift. We are looking for a used car technician to diagnose and recon used cars. The right individual will have experience with most makes and models. We offer a clean state of the art, climate controlled facility. Lindsay VW of Sterling is one of the top VW dealerships in the country and has been number 1 several times. This means we are a busy shop with plenty of work. This position is for week nights with weekends optional; start time 6 to 7 pm. Apply Now! The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. Its Time To Make The Most Important Move Of Your Career! Apply Now! We Would Really Like To Hear From You!

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgment
Valid State drivers license and good driving record
State inspection license
Emissions inspector license
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications, Service Comm, and Asist terminal operations
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM or Group Leader
Always come to work on time, ready to work, and in a clean uniform
Setting goals for personal service improvement
Monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager