Used Vehicle Reconditioning Technician

Findlay Volkswagen Henderson•Henderson, NV

9h•Onsite

About The Position

Reconditioning Technician functions as a skilled technician who can perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repairs. Technicians perform vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds customer loyalty by developing trust and ensuring customers see Findlay Volkswagen as a caregiver for their vehicle safety and reliability. This position is considered exempt under the Fair Labor Standards Act (FLSA).

Requirements

Valid Nevada driver’s license
Clear background check
Ability to pass pre-employment Federal drug screen
High School Diploma or general education degree (GED); or equivalent combination of education and/or experience
Must maintain an inventory of normal technician’s tools not normally inventoried by the Service department as “special tools”
Savvy in the operation of Microsoft Office programs such as Word, Excel, and Outlook.
Ability to work under pressure while maintaining professionalism.
Ability to effectively communicate is needed to team-members, management, and customers.
Ability to work well with all types of people.
Ability to resolve conflict.
Literate in spoken and written English language.
Ability to navigate VW Hub with special focus on all reports and back-end tools associated with vehicle repairs and warranty inquiries.
Ability to comprehend Volkswagen technical service bulletins, recall notices, VW Tech-line notes, etcetera.
Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Responsibilities

Ensures that the workshop is clean, organized, and free of dangerous or hazardous materials
Assists in the resolution of customer complaints
Diagnoses cause of malfunction(s) and perform repair(s)
Test drive vehicles to test components and systems
Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles
Perform video inspections with current software
Proficient use of diagnostic tools and special service equipment
Perform work as requested on service repair orders expeditiously and with accuracy, in accordance with dealership and factory standards
Communicate directly with Service Advisors to ensure customers are properly informed of additional service recommendations
Communicate directly with Parts Advisors to effectively manage production
Provide accurate and efficient time estimates necessary to complete repairs to customer’s vehicles
Document work performed on each vehicle on the repair order
Saves and tags parts off the job if under warranty or if requested by the customer
Participates in factory-sponsored training classes as appropriate
Keeps abreast of manufacturer technical bulletins
Supervises work of any apprentice technician as assigned
Maintains and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
Operates all tools and equipment in a safe manner
Reports machinery defects or malfunctions to the supervisor.
Ensures that customers’ cars are kept clean. Notifies service advisors immediately of anything that has happened to change the appearance or condition of the vehicle.
Provides an exceptional customer experience to drive loyalty
Stays current on new vehicle technologies and diagnostic methods
Other duties as assigned by the management team