Used Serviceable Material Customer Support Specialist

Boeing•Dallas, TX

4d•$79,050 - $106,950

About The Position

Boeing is looking for a Used Serviceable Materials Supply Chain Specialist (Level 2) to join the Boeing Global Services team in Dallas, Texas. In this role the candidate would be responsible for handling customer requirements. They would coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. Candidate would coordinate collection and processing of supplier data, part certifications and information regarding delivery of parts. Candidate would be responsible for entering sales orders and facilitating shipment of orders entered. Candidate would track and monitor shipments while coordinating with customers and understating delivery requirements. Candidate would be responsible for following up and facilitating core returns from customers.

Requirements

3 or more years of related work experience or an equivalent combination of experience and education
Experience developing/maintaining strong relationships with customers
Proficient with various inter-relational software programs (i.e. MS Excel, MS Word, MS Access)
Ability to work in a fast-paced environment working on multiple competing priorities

Nice To Haves

Bachelor’s degree in related field
Experience working within the Aviation Industry
Experience working with Used Serviceable Material with a focus on Engines
Ability to read, analyze, and interpret technical documents

Responsibilities

Prepares and executes sales request for material requirements from customers
Works with customers to process RMAs and core returns.
Order fulfillment support with internal/external programs, working to customer commit dates.
Review and identify technical documentation in determining alternate parts for customer fulfillment and repair management activities.
Mitigates risks and issues related to customer support programs.
Enters, tracks, monitors and coordinates customer material and delivery requirements.
Organizes and tracks freight transportation reports in support of programs.
Monitors customer allocation and delivery schedules for customers.
Provides program timely communication, leadership and continuous process improvement.
Collaborating with product, sales, and finance teams on pricing decisions.

Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.

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