Used Car Sales Consultant

Jenkins Volvo Subaru of Ocala•Ocala, FL

16d•Onsite

About The Position

Job Summary: The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) /customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership’s Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers. Benefits: Medical- 4 plans (BCBS) Dental Vision Term Life Company-paid Term Life STD/LTD Accident indemnity rider PTO / Sick days (annually) 401(k) with an employer match Employee Assistant Program FMLA / Maternity/Paternity Leave Bereavement Leave Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) Duties and Responsibilities: The following is a representative list of the duties and responsibilities associated with this position:

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
A professional appearance and customer oriented attitude.
Excellent interpersonal and telephone skills; well organized and self- motivated.
Know and understand the federal, state and local laws, which govern retail
Duties may be added or subtracted at any time, at the discretion of Management.

Responsibilities

Work a daily business plan and communicate with: Incoming Traffic/Calls Phone-up Follow-up Sold Follow-up Orphan Follow-up Service Follow-up Letters (thank you, holiday, birthday)
Update business plans and client cards
Use eLead CRM to manage and measure lead activity
Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales
Manage and measure all lead activity and results including: Initial email response Personalized emails Initial Phone Call to set appointments Confirm appointments to drive your show rate
Greet in-coming sales opportunities
Do a comprehensive needs assessment, before selection
Initiate the EMI
Select the right vehicle with the help of the Floor Manager
Present the vehicle, based on the clients’ needs and wants
Demonstrate vehicles at dealership
Present arithmetic to customers and facilitate paperwork
Deliver vehicle
Sign customer up for first service appointment at delivery
Unsold follow up of prospects who do not buy
Follow up for people who did not show for appointment
Sold follow up for customers who buy
Referrals and household prospecting
Ongoing customer contact to promote loyalty and retention
Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting.
Renewal contacts to re-sell your customer base
Adhere to all company policies, procedures and safety standards
Perform other duties as assigned