Used Car Manager

Gordon Chevrolet•Garden City, MI

About The Position

Gordon Chevrolet is a nationally recognized, award-winning Chevrolet dealership with a 43-year legacy of family ownership, integrity, and performance. Our reputation has been built on doing things the right way—for our customers, our team, and our community. As we continue to grow, we’re looking for a high-impact Used Car Manager who doesn’t just manage inventory—but shapes strategy, develops people, and drives results. This is a leadership role with real influence and the opportunity to take a strong used car operation to the next level. The Opportunity This role is ideal for a hands-on, data-driven leader who thrives in a fast-paced environment and wants ownership in the success of the department. You’ll co-lead the used car operation with a primary focus on volume growth, gross performance, inventory strategy, CRM execution, and team development. If you enjoy being on the floor, working deals, training your team, and constantly refining the process—this role was built for you.

Requirements

3+ years of used car management or comparable automotive leadership experience
Proven track record of increasing used vehicle volume and profitability
Strong knowledge of appraisals, pricing strategy, inventory control, and market analytics
Experience managing reconditioning and controlling costs
Confident leader with strong communication, TO, negotiation, and closing skills
Data-driven, adaptable, and solutions-oriented
High energy, positive attitude, and passion for the business
Valid driver’s license with a clean driving record

Responsibilities

Drive used vehicle volume and gross through smart strategy and execution
Analyze KPIs and market trends to continuously improve results
Partner with executive leadership to hit and exceed departmental goals
Maximize CRM usage to improve lead response, follow-up, TOs, and close rates
Source and manage high-quality used inventory aligned with market demand
Maintain optimal inventory levels to balance turn, volume, and profitability
Price inventory competitively using real-time market data
Oversee reconditioning for quality, speed, and cost efficiency
Build strong relationships with auctions, wholesalers, and vendor partners
Lead, coach, and motivate sales consultants to consistently perform at a high level
Create a culture of accountability, professionalism, and customer-first thinking
Conduct regular training on process, product knowledge, and selling skills
Provide clear expectations, feedback, and growth opportunities
Accurately appraise vehicles using condition, market data, and dealership objectives
Ensure appraisals are consistent, fair, and profit-focused
Continuously adjust pricing strategies to stay competitive and maximize return
Ensure a seamless, professional experience from first contact to delivery
Resolve customer concerns quickly and effectively
Consistently meet or exceed CSI and reputation benchmarks