Develops, communicates, and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and management and hourly associates in facility operations, merchandising, and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and belonging mindset in the workplace across multiple levels of the organization. Upholds the company’s Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns, researching issues, leveraging necessary resources for complex, time-sensitive requests, reviewing company policies and procedures, teaching and driving consistency in responsiveness and resolution across managerial levels within the facility, and providing resolution for associates including proactively seeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state, and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the possibility of significant media attention requiring ongoing engagement and a high interface with the community and corporate by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company, presenting the company’s perspective to various external organizations, following the company’s media guidelines, navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests, and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic, and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct any deficiencies in financial performance in the facility, overseeing the creation of budgets, and leading the analysis of economic trends and community needs for budget forecasting. Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple dynamic indicators, ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging environment within the Academy Store, integrating and including Academy associates in leadership and store meetings and activities that support associate engagement in the overall facility, engaging the trainees during their store assignment, providing job-shadowing opportunities, acting as a culture champion, engaging the customers within the Academy training format, and maintaining a high level of customer service within the facility. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.
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Job Type
Full-time
Career Level
Manager
Industry
General Merchandise Retailers
Education Level
Bachelor's degree