(USA) Store Lead

Walmart • Springfield, MA

122d • $80,000 - $100,000

About The Position

The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs and complaints are resolved within company guidelines. The role also includes driving financial performance by managing budgeted sales, wages, and expenses, and creating plans to improve financial outcomes. Community outreach is a key component, as the position requires establishing relationships with community members and promoting company initiatives. The role also involves overseeing facility operations, ensuring quality service levels, and providing supervision and development opportunities for associates. The position emphasizes the importance of integrity, customer service, and continuous improvement.

Requirements

• 1 year of general management experience including financial accountability.
• 2 years of college; OR 1 year of retail experience and 1 year of experience supervising 10 associates; OR 2 years of general work experience and 1 year of experience supervising 10 associates.
• For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• General work experience supervising 20 or more direct reports.

Responsibilities

• Direct and guide management and hourly associates on customer service approaches and techniques.
• Drive and ensure the financial performance of the facility by managing budgeted sales and expenses.
• Participate in community outreach programs and support associates in community service.
• Direct facility operations by setting standards for service levels and merchandise presentation.
• Provide supervision and development opportunities for management and hourly associates.
• Drive the execution of multiple business plans and projects.
• Promote and support company policies, procedures, and standards of ethics.
• Evaluate the effectiveness of current plans and programs.
• Build high-performing teams and create a culture of belonging.
• Attract and retain talent while empowering and developing associates.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees