(USA) Store Lead

Walmart • Springfield, MA

121d • $80,000 - $100,000

About The Position

The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs and complaints are resolved within company guidelines. The role also includes driving financial performance by managing budgeted sales and expenses, assisting the store manager in controlling costs, and creating budgets aligned with business needs. Additionally, the position participates in community outreach programs, establishes relationships with community members, and promotes company-sponsored events and sustainability efforts. The role requires setting standards for service levels, overseeing inventory management, and ensuring compliance with company policies and procedures. It also involves hiring, training, and mentoring associates, providing performance evaluations, and fostering a culture of belonging and respect within the workplace.

Requirements

• 1 year's general management experience including financial accountability.
• 2 years of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees.
• Successful completion of job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• General work experience supervising 20 or more direct reports.

Responsibilities

• Direct and guide management and hourly associates on customer service approaches and techniques.
• Drive and ensure the financial performance of the facility by managing budgeted sales and expenses.
• Participate in community outreach programs and support associates in community service.
• Direct facility operations by setting standards for service levels and merchandise presentation.
• Provide supervision and development opportunities for management and hourly associates.
• Drive the execution of multiple business plans and projects.
• Promote and support company policies, procedures, mission, values, and standards of ethics.
• Evaluate the ongoing effectiveness of current plans and programs.
• Build high-performing teams and create a workplace culture of belonging.
• Attract and retain talent while empowering and developing associates.

Benefits

• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase plan.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Associate degree