(USA) Store Lead (Non-Complex) - Wm

Walmart • Brownsburg, IN

104d • $80,000 - $100,000

About The Position

The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs and complaints are resolved within company guidelines. The role also includes driving financial performance by managing budgeted sales and expenses, creating and implementing plans for improvement, and participating in community outreach programs. The individual will oversee facility operations, ensuring quality service levels and effective merchandise presentation. Additionally, the position requires providing supervision and development opportunities for associates, promoting company policies, and evaluating the effectiveness of current plans and programs.

Requirements

• 1 year's general management experience including financial accountability.
• 2 years of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• General work experience supervising 20 or more direct reports.

Responsibilities

• Direct and guide management and hourly associates on customer service approaches and techniques.
• Ensure customer needs, complaints, and issues are resolved within company guidelines.
• Drive financial performance by confirming budgeted sales and expenses are achieved.
• Assist the store manager in controlling expenses and wages.
• Create and implement plans to improve financial performance.
• Participate in community outreach programs and support associates in community service.
• Direct facility operations by setting standards for service levels and merchandise presentation.
• Provide supervision and development opportunities for associates.
• Drive execution of business plans and projects by identifying needs and developing priorities.
• Promote and support company policies, procedures, and standards of ethics.

Benefits

• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase plan.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Education Level: Associate degree