The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs and complaints are resolved within company guidelines. The role also includes driving financial performance by managing budgeted sales, wages, and expenses, and creating plans to improve financial outcomes. Community outreach is a key component, as the position requires establishing relationships with community members and promoting company initiatives. Additionally, the role involves overseeing facility operations, ensuring quality service levels, and providing supervision and development opportunities for associates. The position emphasizes the importance of integrity, customer service, and continuous improvement.