(USA) Store Lead (Non-Complex) - Wm, Management

About the position

The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs and complaints are resolved within company guidelines. The role also includes driving financial performance by managing budgeted sales, wages, and expenses, and creating plans to improve financial outcomes. Additionally, the position requires participation in community outreach programs and maintaining relationships with community members. The individual will oversee facility operations, ensuring quality service levels and effective merchandise presentation. The role includes supervising and developing associates, driving business plans, and promoting company policies and values.

Responsibilities

• Direct and guide management and hourly associates on customer service techniques.
• Drive and ensure financial performance by managing budgeted sales, wages, and expenses.
• Participate in community outreach programs and maintain relationships with community members.
• Oversee facility operations and ensure quality service levels.
• Supervise and develop associates through hiring, training, and mentoring.
• Drive execution of business plans and projects by identifying needs and removing obstacles.
• Promote and support company policies, procedures, and values.

Requirements

• 1 year of general management experience including financial accountability.
• 2 years of college; OR 1 year of retail experience and 1 year of experience supervising 10 associates/employees; OR 2 years of general work experience and 1 year of experience supervising 10 associates/employees.
• Successful completion of job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• General work experience supervising 20 or more direct reports.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan.
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.