About the position
The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also requires modeling exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by managing budgeting, forecasting, and controlling expenses, while also ensuring effective merchandise presentation and operational processes. The role includes supervising and developing hourly associates, ensuring compliance with company policies, and fostering a culture of belonging and diversity.
Responsibilities
- Leads and develops teams by teaching, training, and actively listening to associates.
- Tours stores and provides feedback to associates.
- Communicates and collaborates with all levels of associates regarding store operations.
- Models and demonstrates exceptional customer service standards.
- Manages customer service initiatives and ensures customer needs are successfully resolved.
- Drives financial performance and sales by reviewing and evaluating Profit Loss statements.
- Manages budgeting, forecasting, and controlling expenses.
- Ensures effective merchandise presentation and operational processes.
- Supervises and develops hourly associates by hiring, training, and mentoring.
- Ensures compliance with company policies and supports company mission and values.
Requirements
- 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- Successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training for facilities that sell firearms.
- Attendance and successful completion of all job-required trainings and assessments.
Nice-to-haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports.
Benefits
- Health benefits including medical, vision, and dental coverage.
- 401(k) and stock purchase plan.
- Company-paid life insurance.
- Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit program covering tuition, books, and fees.
