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Provides comprehensive patient care to members by processing and accurately dispensing prescription orders, administering immunizations, counseling members regarding health care and prescription medication needs, and maintaining confidential information, controlled medications, and required documentation. Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives. Maintains confidential information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines.