(USA) Senior Technology Operations

Sam's Club • Bentonville, AR

297d • $80,000 - $155,000 • Onsite

About The Position

The position involves analyzing and interpreting data to identify trends, issues, and opportunities for improvement in IT operations. Responsibilities include developing and maintaining reports on key performance indicators (KPIs) and operational metrics, identifying and implementing process improvements to enhance operational efficiency and effectiveness, ensuring compliance with security policies and regulatory requirements, collaborating with IT teams and other departments to support business objectives, maintaining comprehensive documentation of systems, processes, and incident reports, and assisting in the planning and execution of technology projects.

Requirements

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• 5 years' experience in project management, program management, program operations, or related area.

Nice To Haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices.

Responsibilities

• Analyze and interpret data to identify trends, issues, and opportunities for improvement in IT operations.
• Develop and maintain reports on key performance indicators (KPIs) and operational metrics.
• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Ensure IT operations adhere to security policies and regulatory requirements.
• Work closely with IT teams and other departments to support business objectives and resolve issues.
• Maintain comprehensive documentation of systems, processes, and incident reports.
• Assist in the planning and execution of technology projects, ensuring they are completed on time and within scope.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree