(USA) Senior Manager, Insights Consulting Customer & Market Intelligence

Walmart • Bentonville, AR

94d • $90,000 - $180,000

About The Position

Walmart is seeking a strategic and forward-thinking Senior Manager of Customer Insights to lead macrotrend analysis and uncover how evolving social, economic, and cultural dynamics are shaping customer behavior. This role will be instrumental in guiding Walmart's customer strategy by identifying emerging patterns in retail spending, lifestyle shifts, and sentiment across diverse U.S. demographics. This position requires a strong foundation in consumer research, trend analysis, and strategic storytelling.

Requirements

• 5-7 years' experience in insights, including designing and executing end-to-end qualitative and quantitative research studies, data synthesis, and reporting.
• Excellent communication and storytelling skills, with the ability to influence senior stakeholders.
• Strong analytical skills with experience in synthesizing large datasets and translating them into actionable insights.
• Experience with research tools and platforms (e.g., Nielsen, Kantar, Mintel, syndicated data, survey platforms).
• Ability to thrive in a fast-paced, matrixed environment and manage multiple priorities.
• Experience managing third-party research vendors including contract negotiation, scope definition, and quality assurance.
• Bachelor's degree in Business, Economics, Sociology, Marketing, or related field and 5+ years' experience in marketing research, data analytics, consulting, or related field OR 7+ years' experience in marketing research, data analytics, consulting, or related field.

Nice To Haves

• Experience in retail, CPG, or customer strategy.
• Masters: Business Administration.

Responsibilities

• Serve as a subject matter expert on evolving customer needs, identifying how external forces are reshaping shopping behaviors and spending priorities.
• Leverage quantitative and qualitative data to generate forward-looking insights that inform enterprise strategy and guide decision-making.
• Translate complex insights into compelling narratives and strategic recommendations for senior leadership, merchandising, marketing, and strategy teams.
• Build and maintain strong relationships with internal stakeholders and external research partners to ensure alignment and drive impact.
• Champion a culture of curiosity, learning, and innovation to elevate the quality and influence of insights.
• Mentor associates, foster collaboration, and uphold Walmart's values of belonging.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree