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The position involves communicating with individuals or groups verbally and/or in writing, driving and implementing the business plan for the area of responsibility to achieve facility goals such as production, quality, and safety, and implementing operational improvements. Responsibilities include forecasting staffing, workload, and performance results, preparing and analyzing business reports, ensuring compliance with quality and safety standards, resolving concerns, supervising associates, and overseeing execution of QA guidelines and systems operations. Leadership expectations include building diverse teams, maintaining integrity, delivering customer service, and striving for excellence.