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The position involves providing member service by acknowledging member needs, offering guidance on self-service technology, assisting with purchasing decisions, resolving member issues, and promoting company products and services. The role also includes supervising associates, assigning duties, training on processes, and ensuring compliance with company policies. Responsibilities extend to maintaining the sales floor, stocking supplies, conducting safety sweeps, and monitoring food and merchandise quality. The position requires collaboration with management and team members to develop and implement processes that meet business needs, while also ensuring ethical compliance and supporting a positive work environment.