(USA) Member Team Lead

Sam's Club • Bradenton, FL

447d • $41,600 - $58,240

About The Position

The position involves assisting management in supervising associates within a designated area, ensuring compliance with company policies, and providing excellent member service. The role includes training associates, managing membership processes, and overseeing the operational aspects of the assigned area to meet business needs and enhance member satisfaction.

Requirements

• 6 months of retail experience including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience including hiring, evaluating, mentoring, and managing workloads.

Responsibilities

• Assist management with the supervision of associates by assigning duties and providing feedback.
• Train associates on processes and procedures related to member service.
• Ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting and hiring associates.
• Communicate and support membership by providing information on membership types and benefits.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events and maintain marketing documentation.
• Provide member service by assisting with purchasing decisions and transactions.
• Oversee assigned area by handling claims and returns, organizing merchandise, and maintaining cleanliness.
• Complete accounting records and assist with financial analysis and investigations.
• Develop and implement processes to meet business needs by collaborating with various stakeholders.
• Promote compliance with company policies and standards of ethics and integrity.
• Lead and participate in teams to coordinate work assignments and ensure quality.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree