(USA) Member Team Lead
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About The Position
The position involves assisting management with the supervision of associates in the assigned area of responsibility. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction on member service approaches to ensure member complaints and issues are resolved according to company guidelines. The role also requires ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Additionally, the position entails communicating and supporting membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, encouraging renewals, and participating in sales and marketing events. The role also includes providing member service by acknowledging member needs, assisting with purchasing decisions, and ensuring club pick-up orders are filled. The individual will oversee the assigned area by handling claims and returns, zoning the area, organizing merchandise, and maintaining cleanliness in the parking lot. Completing accounting records and transactions, following accounting office procedures, and maintaining confidentiality and accuracy of financial information are also key responsibilities. The position requires developing and implementing processes to meet business needs, promoting compliance with company policies, and leading teams by coordinating work assignments and providing support to ensure quality and timelines are met. The role is integral to maintaining a positive work environment and ensuring ethical standards are upheld.
