(USA) Member Team Lead- AM

Sam's Club • Concord, NH

87d • $20 - $28

About The Position

The position involves assisting management with the supervision of associates in the assigned area of responsibility. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches to ensure member complaints and issues are resolved according to company guidelines. The role also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Additionally, the position requires communicating and supporting membership by providing information on membership types, programs, and benefits, processing memberships, and encouraging membership renewals. The associate will oversee the assigned area by handling claims and returns, zoning the area, arranging merchandise, and maintaining cleanliness in the parking lot. The role also includes completing accounting records, following office procedures, and ensuring compliance with company policies and procedures.

Requirements

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Leading a front-end team.
• Supervising experience including hiring, evaluating, mentoring, and managing the workload of others.

Responsibilities

• Assist management with the supervision of associates in assigned area.
• Assign duties to associates and communicate goals and feedback.
• Train associates on processes and procedures.
• Provide direction and guidance on member service approaches.
• Ensure member complaints and issues are resolved according to company guidelines.
• Support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts.
• Encourage membership renewals and participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation.
• Strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide member service by acknowledging members and identifying their needs.
• Assist members with purchasing decisions and transactions.
• Oversee assigned area by handling claims and returns, zoning, and organizing merchandise.
• Complete accounting records and follow accounting office procedures.
• Develop, communicate, and implement processes to meet business needs.
• Demonstrate compliance with company policies and standards of ethics and integrity.
• Lead and participate in teams to achieve business priorities.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods