The position involves ensuring the area of responsibility is maintained according to company policies and procedures. This includes handling returns, zoning the area, organizing merchandise, and identifying shrink and damages. The role also focuses on providing member service by maintaining exit areas, reviewing member receipts, and assisting members with purchasing decisions and locating merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products, and processing member purchases according to company policies. The associate will assist in securing and safeguarding Sam's Club assets by observing potential criminal activity and maintaining required documentation. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility. The associate must comply with company policies and standards of ethics and integrity, complete work assignments by collaborating with managers and coworkers, and respect individual differences to create a supportive workplace culture.