(USA) Member Specialist

Sam's Club • Saginaw, MI

234d • $17 - $24

About The Position

The position involves ensuring that the area of responsibility is maintained in accordance with company policies and procedures. This includes handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. The role also focuses on providing member service by maintaining exit areas, reviewing member receipts, acknowledging members, and assisting them with purchasing decisions and locating merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and assisting members with transactions. The role also includes securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility, along with complying with company policies and standards of ethics and integrity.

Requirements

• Customer service experience.
• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Ensure area of responsibility is maintained in accordance with company policies and procedures.
• Handle returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, and assisting members with purchasing decisions.
• Maintain self-checkout area, resolve member issues, and promote Sam's Club products and services.
• Assist members with transactions utilizing self-checkout area.
• Secure and safeguard Sam's Club assets by observing potential criminal activity and maintaining documentation.
• Assist with training of Member Frontline Service associates on company processes and procedures.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by collaborating with managers, coworkers, and customers.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods