(USA) Member Specialist

Sam's Club • Bloomington, IN

262d • $18 - $25

About The Position

The position involves ensuring the area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. The role provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions, and helping them locate merchandise. Additionally, it includes maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and processing member purchases according to company policies. The position also assists with securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining required documentation, and executing emergency response procedures. Training of Member Frontline Service associates on company processes and procedures is also part of the role, along with compliance with company policies and standards of ethics and integrity.

Requirements

• Customer service experience.
• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Ensure area of responsibility is maintained according to company policies and procedures.
• Handle returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
• Provide member service by maintaining exit areas and reviewing member receipts.
• Acknowledge members and identify their needs, assisting with purchasing decisions.
• Assist members with locating merchandise and processing transactions in the self-checkout area.
• Resolve member issues and concerns, promoting Sam's Club products and services.
• Assist with securing and safeguarding Sam's Club assets by observing potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist with training of Member Frontline Service associates on company processes and procedures.
• Deliver new program rollout training and provide continuous learning opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by collaborating with managers and co-workers.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods