The position involves ensuring that the area of responsibility is maintained according to company policies and procedures. This includes handling returns, zoning the area, organizing merchandise, and identifying shrink and damages. The role also focuses on providing member service by maintaining exit areas, reviewing member receipts, acknowledging members, and assisting them with purchasing decisions and locating merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and processing member purchases according to company policies. The role also includes securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining documentation, and executing emergency response procedures. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility, along with complying with company policies and standards of ethics and integrity. The position emphasizes respect for individuals, teamwork, integrity, and a customer-first approach, while striving for excellence and continuous improvement.