(USA) Member Specialist

Sam's Club • Douglasville, GA

237d • $17 - $24

About The Position

The position involves ensuring the area of responsibility is maintained in accordance with company policies and procedures. This includes handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. The role also focuses on providing member service by maintaining exit areas, reviewing member receipts, acknowledging members, and assisting them with purchasing decisions and locating merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and assisting members with transactions. The associate will also assist in securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining documentation, and executing emergency response procedures. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility, along with complying with company policies and standards of ethics and integrity.

Requirements

• Customer service experience.
• Retail experience including operating front end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Ensure area of responsibility is maintained according to company policies and procedures.
• Handle returns, zone the area, arrange and organize merchandise, and identify shrink and damages.
• Provide member service by maintaining exit areas and reviewing member receipts.
• Assist members with purchasing decisions and locating merchandise.
• Maintain self-checkout area and resolve member issues.
• Promote Sam's Club products and services.
• Assist members with transactions utilizing self-checkout area.
• Secure and safeguard Sam's Club assets by observing potential criminal activity.
• Maintain paperwork logs and other required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Train Member Frontline Service associates on company processes and procedures.
• Implement action plans using the Open Door Policy.
• Complete work assignments and priorities by collaborating with managers and coworkers.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods