(USA) Member Specialist FT
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About The Position
The position involves ensuring that the area of responsibility is maintained according to company policies and procedures. This includes handling returns, zoning the area, organizing merchandise, and identifying shrink and damages. The role also emphasizes providing excellent member service by maintaining exit areas, reviewing member receipts, and assisting members with purchasing decisions and locating merchandise. Additionally, the position requires managing the self-checkout area, resolving member issues, promoting Sam's Club products, and processing member purchases according to company policies. The role includes safeguarding company assets by observing potential criminal activity and maintaining required documentation. Training of Member Frontline Service associates on company processes and procedures is also a key responsibility, along with complying with company ethics and integrity standards. The position requires collaboration with managers, coworkers, and customers to complete work assignments and improve processes. The company values respect for individuals, integrity, customer service, and excellence.
