(USA) Member Specialist FT
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About The Position
The position involves ensuring that the area of responsibility is maintained according to company policies and procedures. This includes properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. The role also emphasizes providing excellent member service by maintaining exit areas, reviewing member receipts, acknowledging members, and assisting them with purchasing decisions and locating merchandise. Additionally, the position requires maintaining the self-checkout area, resolving member issues, promoting Sam's Club products, and processing member purchases while adhering to company policies for various membership and payment types. Security responsibilities include observing and communicating potential criminal activity, maintaining required documentation, executing emergency response procedures, and ensuring compliance with security and safety practices. The role also involves training Member Frontline Service associates on company processes and procedures, delivering new program rollout training, and providing continuous learning opportunities. Compliance with company policies, procedures, and standards of ethics is essential, as is completing work assignments by collaborating with managers, co-workers, and customers, identifying priorities, and adapting to change.
