(USA) Manager, Revenue Technical Support

Wal-Mart • Hoboken, NJ

192d • $84,000 - $156,000

About The Position

At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club. We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam's overall growth strategy. Sam's Club MAP is seeking a highly motivated and skilled Manager, Ad Tech Operations to contribute to critical initiatives aimed at optimizing our ad platform infrastructure and supporting the adoption of proprietary Sam's Club advertising technology. This role requires a professional with strong project coordination skills, a collaborative approach, and the ability to effectively communicate with various stakeholders. The Manager will play a key role in supporting the evolution of our ad serving capabilities, contributing to scalability, efficiency, and alignment with overall business objectives.

Requirements

• 3-5 Years of experience with various ad platforms, including but not limited to Google Ad Manager (GAM), The Trade Desk (TTD), LiveIntent, and Search ad platforms.
• Familiarity with Order Management Systems, particularly AdBook.
• Understanding of fraud identification and mitigation tools such as IAS, DoubleVerify and HUMAN.
• Knowledge of advertising compliance, privacy and standardization principles, specifically GDPR, CCPA, and MRC accreditation.
• Experience supporting ad technology migrations and implementations.
• Solid understanding of the ad serving process and ad tech ecosystem, including ad servers, SSPs, DSPs, DMPs, and analytics platforms.

Nice To Haves

• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices.

Responsibilities

• Assist in the execution of migration projects for advertising platforms and support the adoption of future Sam's Club proprietary ad technology.
• Collaborate with Product, Engineering, Media Activation, Sales, Yield, and Trafficking teams to support requirements definition, foster alignment, and help resolve interdependencies.
• Provide regular updates to stakeholders on ad platform strategy and performance, and support the preparation of materials for executive-level communications.
• Own the Tier 2+ support processes, contribute to the establishment of standardized workflows and support guides, and offer guidance on ad creative and tag issues to ensure accurate campaign tracking and reporting.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees