The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role requires providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Additionally, the position models and demonstrates exceptional customer service standards, manages customer service initiatives, and ensures customer needs and complaints are successfully resolved. The role also drives financial performance and sales by managing budgeting, forecasting, and controlling expenses, while ensuring effective merchandise presentation and operational processes. Supervision and development opportunities for hourly associates are also a key responsibility, including hiring, training, mentoring, and promoting a belonging mindset in the workplace. The position ensures compliance with company policies and supports the company mission and values, while building high-performing teams and fostering a culture of belonging.