USA_Functional Analyst

Varite • Raritan, NJ

81d • $54 - $68

About The Position

The position is focused on leveraging strong knowledge of Microsoft Dynamics 365 CRM to design, configure, and optimize CRM solutions that align with business goals. The role involves writing clear and detailed user stories to communicate requirements to offshore development teams, conducting discussions with client personnel to gather and validate business requirements, and delivering presentations to explain solutions and gather feedback. Collaboration with cross-functional teams, including developers, testers, and project managers, is essential to ensure the successful delivery of CRM solutions. Additionally, maintaining comprehensive documentation of requirements, configurations, and workflows is a key responsibility.

Requirements

• Proven experience with Microsoft Dynamics 365 CRM (functional configuration, workflows, entities, forms, dashboards).
• Strong ability to write user stories and translate business requirements into technical specifications.
• Excellent interpersonal and communication skills able to engage clients in meaningful discussions and present ideas clearly.
• Experience working with offshore development teams is a plus.
• Bachelors degree in Information Systems, Business Administration, or related field.

Nice To Haves

• Experience in the Life Sciences industry is desirable but not required.

Responsibilities

• Leverage strong knowledge of Microsoft Dynamics 365 CRM to design, configure, and optimize CRM solutions aligned with business goals.
• Write clear, detailed, and structured user stories that effectively communicate requirements to offshore development teams.
• Conduct interactive discussions with client personnel to gather, analyze, and validate business requirements.
• Deliver compelling presentations and facilitate conversations with clients to explain solutions, gather feedback, and ensure alignment.
• Work closely with cross-functional teams including developers, testers, and project managers to ensure successful delivery of CRM solutions.
• Maintain comprehensive documentation of requirements, configurations, and workflows.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees