The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role requires modeling exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by managing budgeting, forecasting, and controlling expenses, while also ensuring effective merchandise presentation and operational processes. The role includes supervision and development opportunities for hourly associates, compliance with company policies, and fostering a culture of belonging and integrity. The position emphasizes delivering results while putting the customer first, making data-driven decisions, and striving for excellence through continuous improvement and learning.