(USA) Digital Operations Lead
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About The Position
The position involves cultivating an environment where associates respect and adhere to company standards of integrity and ethics. This includes integrating these values into all programs and practices, developing corrective actions for violations or noncompliance, and supporting the Open Door Policy. The role supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across designated areas, partnering with operators to ensure adoption and seamless execution. Responsibilities include facilitating alignment between teams, determining resource requirements, and reacting to changes in the retail environment. The position also drives omnichannel performance by collaborating with stakeholders to obtain market research and data, reviewing key performance indicators (KPIs), and building action plans to improve performance. Additionally, the role involves managing and assessing program performance, driving store-level efforts for omnichannel adoption, and monitoring compliance with company policies and procedures. The position emphasizes respect for individuals, integrity, customer service, and striving for excellence.
