(USA) Coach/Ops Mgr Trainee

About the position

The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also emphasizes exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by managing budgets, forecasting, and controlling expenses, while also ensuring effective merchandise presentation and operational processes. The role includes hiring, training, and mentoring associates, ensuring compliance with company policies, and fostering a culture of belonging and diversity.

Responsibilities

• Leads and develops teams by teaching, training, and actively listening to associates.
• Communicates and collaborates with all levels of associates regarding store operations.
• Models and demonstrates exceptional customer service standards.
• Drives financial performance and sales by managing budgets and controlling expenses.
• Provides supervision and development opportunities for hourly associates.
• Ensures compliance with company policies and procedures.
• Builds high-performing teams and embraces diversity.
• Acts with integrity and promotes ethical standards.
• Delivers results while putting the customer first.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years of general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms.
• Attendance and successful completion of all job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• General work experience supervising 5 or more direct reports.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education assistance for associates and dependents.