(USA) Coach/Ops Mgr Trainee

Wal-Mart • Dallas, TX

116d • $31 - $38

About The Position

The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also emphasizes exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by managing budgets, forecasting, and controlling expenses, while also ensuring effective merchandise presentation and operational processes. The role includes hiring, training, and mentoring associates, promoting a culture of belonging, and ensuring compliance with company policies and procedures. The position requires building high-performing teams, maintaining integrity and ethics, and delivering results while putting customers first.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years of general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required for facilities that sell firearms.
• Attendance and successful completion of all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• General work experience supervising 5 or more direct reports.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates.
• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Introduce and lead company change efforts.
• Model and demonstrate exceptional customer service standards.
• Manage customer service initiatives and ensure customer needs are resolved.
• Drive financial performance and sales by reviewing and evaluating Profit Loss statements.
• Assist in budgeting, forecasting, and controlling expenses.
• Ensure effective merchandise presentation and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales goals.
• Supervise and develop hourly associates by hiring, training, and mentoring.
• Promote a belonging mindset in the workplace.
• Ensure compliance with company policies and procedures.
• Build high-performing teams and embrace diversity.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education assistance for associates and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees