The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also emphasizes exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by reviewing profit and loss statements, managing budgeting and forecasting, and ensuring effective merchandise presentation. The role includes hiring, training, and mentoring associates, ensuring compliance with company policies, and promoting a culture of belonging and integrity.