(USA) Coach/Ops Mgr Trainee
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About The Position
The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role also emphasizes exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Financial performance and sales management are key aspects, including reviewing profit and loss statements, budgeting, and controlling expenses. The position requires supervision and development opportunities for hourly associates, ensuring compliance with company policies, and fostering a culture of belonging and respect for individuals. The role also involves making decisions based on data insights, driving continuous improvements, and supporting the company's mission and values.
