(USA)Coach/Ops Mgr Trainee

Walmart • Sherman, TX

75d • $31 - $38

About The Position

Digital Coach trainee position opened to fill the coach position. The role involves leading and developing teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. The position requires communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The coach will introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. The role also includes modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Additionally, the coach will drive the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss statements, managing budgeting, forecasting, and controlling expenses, and developing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Requirements

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required for facilities that sell firearms.
• Attendance and successful completion of all job-required trainings and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Communicates and collaborates with all levels of associates regarding store operations.
• Models and demonstrates exceptional customer service standards to store associates.
• Drives the financial performance and sales of the designated store area.
• Provides supervision and development opportunities for hourly associates.
• Ensures compliance with company policies and procedures.
• Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.
• Acts with integrity and maintains the highest standards of ethics and compliance.
• Delivers results while putting the customer first.
• Drives continuous improvements and encourages the use of new technologies.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree