The position involves communicating and explaining Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, communicate credit card program types and application processes, and promote the value of Sam's Club products and services. The role also includes providing customer service by acknowledging the Customer/Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services while maintaining a safe shopping environment. Additionally, the position requires maintaining the car wash and gas station area, ensuring accurate pricing signage, and handling claims and returns in accordance with company policies. The employee will receive and stock merchandise from distribution centers and suppliers, operate equipment such as cash registers, and maintain the gas station and car wash area equipment. The role emphasizes respect for individuals, integrity, customer service, and striving for excellence.
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Industry
General Merchandise Retailers
Number of Employees
5,001-10,000 employees