(USA) Asset Protection Operations Coach

Walmart • Alma, MI

130d • $65,000 - $80,000

About The Position

The position involves driving sales through effective merchandise presentation, ensuring accurate pricing, proper signage, inventory levels, and cleanliness of the area. The role requires assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up and organizing product displays, and securing fragile and high-shrink merchandise. Additionally, the position leads and develops teams by teaching, training, and actively listening to associates, touring stores, and providing feedback. It emphasizes exceptional customer service standards, managing customer service initiatives, and resolving customer needs and complaints. The role also includes supervision and development opportunities for hourly associates, controlling unexplained loss of merchandise, and improving profitability by identifying performance goals. The position requires monitoring safety and risk controls, managing facility-level training, and ensuring compliance with company policies and procedures. The company values integrity, customer service, and continuous improvement, aiming to create a culture of belonging and support for all associates.

Requirements

• Completion of 2 years of college.
• 1 year's experience as a supervisor in a multi-department environment.
• 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection.
• 2 years' experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Acquisition of a current, state issued Certificate of Eligibility if applicable.
• Successful completion of criminal background check and/or firearms authorized training.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• Certification in an asset protection related field.
• General work experience supervising 5 or more direct reports.
• Investigative experience.

Responsibilities

• Drives sales by ensuring effective merchandise presentation.
• Oversees stocking and rotation of merchandise.
• Models and demonstrates exceptional customer service standards.
• Provides supervision and development opportunities for hourly associates.
• Controls unexplained loss of merchandise and improves profitability.
• Monitors safety and risk controls within a facility.
• Manages facility-level training and execution of asset protection safety.
• Coordinates job-related activities and assignments.
• Ensures compliance with company policies and procedures.

Benefits

• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase plan.
• Company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree