(USA) Asset Protection Operations Coach

Walmart • Bechtelsville, PA

123d • $65,000 - $80,000

About The Position

The position involves driving sales through effective merchandise presentation, assessing economic trends, overseeing stocking and rotation of merchandise, and ensuring cleanliness of the area. The role also includes leading and developing teams by teaching, training, and actively listening to associates, touring stores for feedback, and communicating business objectives. Exceptional customer service standards are modeled and demonstrated, with a focus on resolving customer needs and complaints. The position requires supervision and development of hourly associates, controlling unexplained loss of merchandise, and improving profitability. Safety and risk controls are monitored, and training on accident prevention techniques is provided. The role also involves managing claims and receiving operations, ensuring compliance with company policies, and supporting the company's mission and values.

Requirements

• Completion of 2 years of college.
• 1 year's experience as a supervisor in a multi-department environment.
• 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection.
• 2 years' experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Acquisition of a current, state issued Certificate of Eligibility if applicable.
• Successful completion of criminal background check and/or firearms authorized training.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• Certification in an asset protection related field.
• General work experience supervising 5 or more direct reports.
• Investigative experience.

Responsibilities

• Drive sales by ensuring effective merchandise presentation.
• Assess economic trends and community needs.
• Oversee stocking and rotation of merchandise.
• Set up, clean, and organize product displays.
• Secure fragile and high-shrink merchandise.
• Lead and develop teams by teaching and training associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives.
• Provide supervision and development opportunities for hourly associates.
• Control unexplained loss of merchandise and improve profitability.
• Monitor safety and risk controls within the facility.
• Manage facility-level training and execution of asset protection and safety procedures.
• Conduct investigations relating to company operations and policies.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan.
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree