(USA) Asset Protection Operations Coach

Walmart • Spring, TX

111d • $65,000 - $80,000

About The Position

The position involves driving sales through effective merchandise presentation, ensuring accurate pricing, proper signage, inventory levels, and cleanliness of the area. The role requires assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up and organizing product displays, and securing fragile and high-shrink merchandise. Additionally, the position leads and develops teams by teaching, training, and actively listening to associates, touring stores, and providing feedback. It emphasizes exceptional customer service standards and managing customer service initiatives, ensuring customer needs and complaints are resolved effectively. The role also includes supervision and development opportunities for hourly associates, controlling unexplained loss of merchandise, and improving profitability by identifying performance goals. The position requires conducting operational reviews, monitoring safety and risk controls, managing claims and receiving operations, and ensuring compliance with company policies and procedures. The company values integrity, collaboration, and respect for individuals, aiming to create a workplace where associates feel supported and connected.

Requirements

• Completion of 2 years of college.
• 1 year's experience as a supervisor in a multi-department environment.
• 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years' experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection.
• Acquisition of a current, state issued Certificate of Eligibility if applicable.
• Successful completion of criminal background check and/or firearms authorized training.

Nice To Haves

• Bachelor of Science in Business Management and Leadership.
• Certificate of Completion in People and Business Leadership.
• Certification in an asset protection related field.
• General work experience supervising 5 or more direct reports.
• Investigative experience.

Responsibilities

• Drive sales by ensuring effective merchandise presentation.
• Oversee stocking and rotation of merchandise.
• Set up and organize product displays.
• Lead and develop teams by teaching and training associates.
• Model and demonstrate exceptional customer service standards.
• Manage customer service initiatives and resolve customer complaints.
• Supervise and develop hourly associates by hiring, training, and mentoring.
• Control unexplained loss of merchandise and improve profitability.
• Conduct operational and pre-inventory reviews.
• Monitor safety and risk controls within the facility.
• Manage claims and receiving operations.
• Ensure compliance with company policies and procedures.

Benefits

• Medical, vision, and dental coverage.
• 401(k) plan.
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree