US Service Sale Representative

Particle Measuring Systems • Niwot, CO

6d • Remote

About The Position

Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries. Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents, we create the technology that enables our customers to make fact-based decisions, improve process yields and comply with ever-changing regulatory requirements. The Role The Service Sale Representative bridges customer service and sales by overseeing the selling and promotional activities of Particle Measuring Systems Service Extended Warranty and Calibration Contracts. Reporting to the North America Sales Director, this position will help develop and deliver service proposals that align with customer requirement and company offerings. This role requires a high amount of collaboration with other sales representatives and other departments, including service, marketing, and customer service, to ensure alignment and cooperation towards overall company objectives.

Requirements

• Associate’s degree, preferred
• 3 - 5 years of Service selling experience.
• Working knowledge of Salesforce.com, Power BI, and Microsoft Office Applications (Word, excel and Power point).
• Sound negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.

Nice To Haves

• Semiconductor and/or pharmaceutical, medical device experience a plus.

Responsibilities

• Take the lead in analyzing the current installed base coverage in the U.S. market and collaborate with Sales Director to develop a targeted coverage strategy for high-priority installed base customers.
• Develops Service contract sales plan in conjunction with the US Sales organization using sales forecasts, corporate sales objectives, and the corporate marketing plan.
• Organizes Service contract offerings to achieve maximum sales coverage effectively and economically.
• Measures Service contract sales performance by developing and tracking metrics in the CRM system.
• Conducts monthly sales reviews with the Sales Director to ensure alignment of territory goals.
• Develops in conjunction with the Sales Director an annual KA forecast and strategic goals.
• Develops and maintains long-term relationships with existing customers to ensure repeat business, and high customer satisfaction.
• Works closely with Service Operations, Regional Sales, and Customer Service to ensure seamless customer support and satisfaction

Benefits

• Comprehensive benefits package:
• Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
• 401(k) retirement plan with company match
• Vacation, holiday, and leave policies
• Tuition reimbursement, Employee recognition programs, Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees