US-Senior Associate, Client Delivery

R1 RCM

15d

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Client Delivery Senior Associate your role will be to manage your own client book of business while providing support to Client Delivery Managers according to organizational needs. This will include, but is not limited to, verifying data, creating reports, documenting client meeting minutes, and executing various ad hoc tasks in response to client requests. The Client Delivery Sr. Associate primary focus is on delivering exceptional service to assigned clients, with a portion of time dedicated to supporting team efforts.

Requirements

2 to 3 years of internal or external customer service experience or demonstrate relevant experience and written business communication
Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)
Proven experience in building reports, validating data, providing analysis and proven experience in quality assurance
Efficiently manage time and balance multiple priorities in a dynamic and fast-paced setting.

Responsibilities

Client Management: Serve as the main point of contact for clients, facilitating communication between clients and internal teams.
Manage client meeting schedules and agendas, ensuring alignment with project scope agreements.
Create, deliver, and present both standard and ad hoc client-facing material/reporting based on individual client needs.
Facilitate all client meetings, ensuring effective action management and follow-through on commitments.
Support implementation project management under leadership direction
Support client expectations and follow through on commitments
Resolve problems internally by investigating the presented issues, consulting with other teams and/or researching under the specific client's account
Monitor Client health key performance indicators (KPI's), escalate client risks and opportunities as necessary
Conduct account-level reviews to ensure the accuracy and integrity of reports and deliverables as needed.
Support: Produce reports, draft operational meeting agendas, submit user tickets, and provide comprehensive assistance to the Client Delivery Manager as needed.
Document meeting minutes attentively to capture client needs and actionable items accurately.
Prepare and organize materials for quarterly business reviews and discussions.
Investigate case level feedback and coordinate with Client Delivery Manager on delivery to the client under leadership's direction.