US Saas Implementation Specialist

MedTrainer•Kansas City, MO

3h•$55,000 - $70,000•Hybrid

About The Position

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients. This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers. You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

Requirements

1–5 years in teaching, corporate training, instructional design, or client-facing support
Experience managing multiple priorities or projects simultaneously
Strong communication skills — clear, patient, and engaging
Ability to explain complex concepts to non-technical users
Highly organized with strong attention to detail
Comfortable adapting when plans change
Tech-savvy and quick to learn new software platforms
Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.

Nice To Haves

Experience delivering virtual training is a plus

Responsibilities

Lead Client Onboarding & Training
Deliver engaging virtual software training sessions tailored to different user roles
Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
Build and maintain training resources and quick-reference guides
Manage Implementation Projects
Own onboarding timelines from kickoff to go-live
Track milestones and proactively resolve blockers
Coordinate with Sales, Product, and Client Success teams
Serve as the Client’s Primary Contact During Implementation
Build trust and confidence from day one
Conduct regular check-ins to ensure progress
Provide thorough transition documentation for Client Success handoff
Support Adoption & Continuous Improvement
Monitor early-stage platform usage
Identify and address adoption gaps
Share client feedback internally to improve processes and product experience