US Program Coordinator

GiveDirectly•Michigan, ND

55d

About The Position

The Rx Kids Program Coordinator will support implementation for large-scale cash initiatives in the U.S. As a critical member of GiveDirectly's Rx Kids programs team, you will support the recipient experience. You will perform first round verification of new applications and respond to recipient inquiries as needed. Additionally, you will occasionally travel within state to support in-person events and serve as the primary point person for select sites. You must be excited to work in a fast-paced environment and be comfortable managing multiple workstreams at one time. Through this, you will have the opportunity to learn and develop new skills on a fast-growing team. Coordinators should be able to: Independently balance time to achieve results Demonstrate meticulous attention to detail and an enthusiasm for best-in-class customer service Support community engagement and coordination, including acting as a liaison for partner organizations and community members as appropriate

Requirements

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
Fluency in English is required. If applying for the Wayne County location, fluency in Arabic is also required. Fluency in Spanish is a plus for all locations, though not required.
2+ years of work or volunteer experience in a role that required project management and people management/coordination
Exceptional communication, organizational, and time-management skills
Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
Ability to quickly learn and become proficient in new technological platforms
Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant "learning by doing"
We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Nice To Haves

Fluency in Spanish is a plus for all locations, though not required.

Responsibilities

Review and verify prenatal and postnatal applications, following guidance in program eligibility and verification protocols
Communicate with applicants to assist with application completion and troubleshooting issues
Meet periodically with recipients in person to support with payment delivery and story collection
Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner
Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals
Support other field ops processes, including customer service and payments, and execution across various program stages
Cultivate and maintain relationships with implementing partners, key community members, and local service organizations
Build knowledge of the community we are working in, and support with identifying existing local resources or services relevant for recipients
Support the organizing and execution of community-based meetings and events as needed
Coordinating video taking, and editing of recipient stories (directly or via vendors/freelancers)
Collaborating with recipients to tell their own stories by connecting them to tech and training