(US) Process Analyst, PMO

PointClickCare

73d • $91,700 - $98,600

About The Position

The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.

Requirements

• Proven ability to communicate effectively with senior leaders and develop relationships with executive leadership teams.
• Proven experience with leveraging AI to streamline business processes. Agentforce experience a plus.
• Experience with SalesForce, Gainsight, Service Cloud and/or Kantata.

Nice To Haves

• Preferred experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.

Responsibilities

• Analyze existing systems and operational procedures across Sales, Success, Professional Services and Support to design strategies for improving business performance that will leverage AI and automations.
• Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
• Collect and document business requirements for process improvement initiatives, and create/maintain process maps.
• Coordinate cross-functional project teams to deliver on established business goals and facilitate User Acceptance Testing for new solutions.
• Present reports to monitor the effectiveness of updated workflows and act as a process subject matter expert in strategic projects.

Benefits

• $91,700 - $98,600 a year
• Bonus
• Benefits

What This Job Offers

• Number of Employees: 1,001-5,000 employees